There are lots of quick and easy options to manage your . Offer ends 5 March 2023. Our great-value business broadband offers fast speeds and a reliable connection. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Here's how we'll help put things right. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Discover solutions that are built for your business, whatever you do. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Download it now to be totally on top of things: View, pay, and download your bills. If you need help quickly, use the other contact options. Want to write to us? BT broadband complaints. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. Create an account Are you an EE Mobile customer? Mobile costs may vary. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? Mobile costs may vary. 0 to 5 employees,250+ employees,6 to 249 employees. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. That looks like a residential order number rather than a A BTnet Leased Line not quite right for you? Faults and Orders dashboard. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. Weve even listed the BT opening hours so you dont make a phone call for nothing. If you're on your computer, you can download WhatsApp for Desktop. You'll find it on your bill. A business leased line, on the other hand, is a dedicated line just for you. Use the contact options below once you have placed your order. Search The Phone Book from BT to find contact details of businesses across the UK. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. Every single time. The developer provided this information and may update it over time. Best if you're on your mobile. Necessary to provide basic functions of the website such as page navigation. We're one of the world's leading communications services companies. Location. WhatsApp us, The quickest and easiest way to contact us. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Search The Phone Book from BT to find contact details of businesses across the UK. Weve got your order request and will be in touch soon to complete your order. Get TalkTalk today for fast and cheap fibre broadband. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Subject to credit check, business registration and a 5-year minimum term. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. As your business grows, the demands on your internet connection grow too. I understand that any big company has large numbers of employees. Its quick, easy and available 24/7. There are no limits to what people can do when they connect. We offer reliable connectivity, but sometimes faults do occur. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. BTnet Express From 50Mbps Ideal for smaller businesses The solutions we sell are integral to modern life. Heres how well help put things right. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. Click on the button below to track the parent order. Our purpose is as simple as it is ambitious: we connect for good. Adjust your speeds to align with your needs: it's internet that grows with you. Starts with 5 or 6 numbers, followed by 6 numbers. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. This price does not include in-life modifications, upgrades, or moves on existing services. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. When you have a broadband connection, you share your bandwidth with others. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. Visit our online customer service help and support areas Using Wi-Fi that doesnt drop. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. When people connect, there's no limit to the good they can do. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. Unfortunately, BT's phone system is not well designed. Our insights and events hub is your go-to destination for help and advice on the future of your business. These cookies allowed us to study how users navigate on the website. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. BT Business App Save time, manage your account, and check your services at your fingertips A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Terms and Conditions apply. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. Price subject to survey and location. Phone line not working properly? If you need to write to us, please check the back of your bill for the right address to use. Fix Problems and faults Contact Chat, phone, or email Contact us about. Hosting video calls. By phone 0800 800154. This will involve a complete review of your complaint to make sure nothing has been missed. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. Well need your site address and postcode, and an overview of what youll be using your connection for. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. We are processing your online T&Cs apply. We aim to respond to your email within 48 hours - excluding weekends. By email Send message We aim to respond to your email within 48 hours - excluding weekends. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. Got up to 250 employees? track your order. Looking for help placing an order? It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Help and support; Contact BT; Back. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Achieve a smarter digital future with our technology and business solutions for public sector providers. How to Contact BT Openreach? If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. 08:00 - 18:00. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. It was ten times as fast for half the price. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Log in to report a fault and youll go straight to the correct place to fix problems. Otherwise, please make sure you've got a business reference and try again. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. That means there are no busy periods or dips in data service to worry about. We always aim for 100% target availability, but sometimes things do go wrong. Whatever industry youre in, weve got tailored solutions to help your people work smarter. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Maybe there's a problem with your order. Or ring us on : 0800 672 331 Register a complaint Contact You can also find the BT opening hours so you dont call when the lines are closed. We're sorry but you need to use a different order tracker for that reference. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. Search The Phone Book from BT to find contact details of businesses across the UK. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Try contacting support if you still can't Make sure you're always connected with mobile, broadband, phone systems and more. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Broadband & internet BTnet Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. Discover SME solutions Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. Get help for all your BT Business products and services. Sharing files. later the dashboard view will be restored. Maybe there's a problem with your order. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. T&Cs apply. Its consistent, reliable connectivity for your business. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. Search The Phone Book from BT to find contact details of businesses across the UK. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. Dont miss our hassle-free ways to help yourself. We aim to fix any faults within five hours day, night, or weekends. Online, report a fault with your broadband, phone, or BT email. Monday - Friday. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. Our SME solutions are for you. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. View bills, set up and manage devices, check service status, speed and much more. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. In the latest release we've fixed some bugs to improve your experience using the BT Business app. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Whether you run a small or larger business, we have a BTnet solution for you. Starts with two letters followed by six or seven alphanumeric. Dont miss our hassle-free ways to help yourself. a fault or order with your fault or order references. How does BTnet work with cloud applications? Free from UK landlines. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? Tavis House London WC1H 9NA | 020 7820 6770 . Contact BT for help and support with your BT broadband, TV, home phone or mobile. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try Mobile costs may vary. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. New BTnet EAD customers only. Our activities added 24bn to the UK economy. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. Weve updated our BT Business privacy policy. All connections are subject to survey. Price quoted only available on a 5-year term contract and applies to new circuits only. Rest assured that your call is really important . Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. BT business solutions Work faster, smarter, safer, and stay connected with your world. Complete account control at your fingertips. 0330-123-4567 from a mobile When you run the tests online, well ask you simple questions, and let you know how well put things right. Choose your leased line plan Compare leased line pricing and find the best fit for your business. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. That's why we've been named as a leading service provider by Gartner. How to Buy an Online Listing . Your order number will look like one of these. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. In order to view the dashboard you will need to add The BT Business app is the easiest and smartest way to manage your BT Business account on the go. When you have team members working from different locations, a connection you can rely on is more important than ever. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. More information and review your options. Has hybrid work affected my offices bandwidth needs. If you're on your computer, you can download WhatsApp for Desktop. Sometimes we can identify and fix a fault at the same time. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Mobile costs may vary. Mobile costs may vary. All day, every day. Sounds good doesnt it? Simply follow the instructions and you might not need to call BT Broadband. Starts with VOL followed by three and eleven numbers, Oops. If it's for your home account visit BT for the home. Best if you're on your mobile. Get a BT ultrafast fibre broadband deal today and bundle your TV. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. You can do lots of things without picking up the phone. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. one. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app.