Nobody will build them better. The claim is currently under review, you should hear back from your rep by the end of this week. Terms may vary. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. . I have hundreds of emails relating to our continued attempts to get these issues resolved. See us for more details. The elements cause the roof to expand and retract. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. **'s labor charges of $7,500. What's The Best Cordless Vacuum For RVers? All of this back and forth is not fair to us, the consumer. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. How can these issues that were reported to Thor when our coach was new, now be null and void? We have been diligently working non-stop to get the flooring and heating breech issues resolved. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. THOR AXXERA RADIO.not working??? The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. International Association of Better Business Bureaus. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. Wheel sensors for air pressure not working. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Contact Us. All Advertised Prices Expire daily at Midnight. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! Your Thor rep will be reaching out to you to gather more information on the concern. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. This just sends them a link to it so they can take a look. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Seal leaks and causes extreme noise when driven at highway speeds. Exterior 32" TV. The dealers in my area state that they dont even know what a ********* is and dont work on them. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. Nobody will build them better. 1. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. Any price listed excludes sales tax, registration tags, and delivery fees. Yes. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. Worked with ******************* until **** when he moved to a new position. **** refuses to act in good faith. My front radio has two fuses. Our Owners Resource and Owners Guide can help you get the most out of your travels. Discover the necessary items to make this an unforgettable adventure! ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. Used 2020 Thor Motor Coach Four Winds 22E, Class C For Sale in Salem, New Hampshire Pop RVs 303020 Description: - View this and other quality Class C at RVT.com Online Classifieds trader. {priceLabel}: A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. It has been sitting for a year. Non-smoking and pet-free. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. Generator in photo not included. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Rear Bath. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. Posts: 2,166 THOR #11781. Largest Family-Owned RV Dealer In The Nation. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. Our 2019 ************ Motor Coach seats have started to completely disintegrate. We have a water leak and it has caused extensive damage. We have sent the invoice for labor charges to ****. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. I have looked and checked all connections and fuses I can find. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. 2 lead acid batteries. **** has not acted in good faith, as the documentation will show. . I am waiting for **** to call us back. 40 gallon fresh water tank. The customer service ************ spoke ith customer service reps who have no customer service at all. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. We bought it new in 2018. Mechanic's Assistant: What year is your Chassis? As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. Based on the pictures provided to us, there is no repair to be made. You may also call **** at ************ for them to better assist you in finding service. As I have stated countless times. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. We pay our bill every month We were told to take to ********* ** or *********. Did you recently have your batteries drain on you? stands for - Class A, Class C Evolution. The solenoid is subject to failure and if it does, the switch will do nothing. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. Seamless Roof has bubbles. Junior Member. I got a jump and the car battery is working fine now, but the house batteries are still dead. Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. Plus tax, title and license. Spoil the RV owners in your life this Christmas with some of our favorite gifts. 2 slide outs. Hello all, new to the forum and a first time RV owner. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. We have only Put 2400 miles on since we bought it. . It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. Class Cs with the beloved luxuries of Mercedes-Benz. There's a reason why so many choose Thor Motor Coach. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! How can **** choose to refuse to fix this chronic and widespread issue? Save. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. Thor Motorcoach Logo linking to Home Page. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. I do not know WHY he has not had access to this correspondence. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. We purchased a new 2019 *********************** **** Motor Coach in May 2019. This is truly a manufacturer defect. we do not have any videos here. Like most: We went on our first trip this past weekend. **** had no issues resolving many of the other problems with our coach. Need advise, had a shop replace house battery and repair inverter. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . Everything with the purchase of this motor home was professionally handled by a group of really nice guys. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. Not just one but every single seat in the coach. 2022 Thor Motor Coach freedom elite. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. Jumping through hoops. We can't thank all the employees of General RV enough for making this experience so unforgettable. Please contact dealership to verify unit information and availability. Class Cs with the beloved luxuries of Mercedes-Benz. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. Posts: 7. The best of Class A amenities and more power than a Class B. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). Thor motor coach four winds 24 f e350 chassis. is not responsible for any misprints, typos, or errors found in our website pages. Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! He made us feel at ease during the whole process. And we are akready receivng customer no assistance. We have contacted the customer to investigate the root cause of the concern. Does not include Hitch work or accessories. Stock #46257. This is an independent, unofficial site. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. Complaint Type: Problems with Product/Service. You might find those release tools with the manual for the radio. Payments are with approved credit. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. Save. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. Thor Motor Coach does not have control over the ************ centers. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. ************************* was working with us right up until he moved to a new position in March of 2022. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Number Of Discs. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. can provide videos and pictures. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. Status: Answered. 2022 Thor Motor Coach Challenger RVs for Sale Near You. Use/store switch in use mode? More than 50 pictures were sent to Thor. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. The best of Class A amenities and more power than a Class B. Not sure where the in line fuse is located any help locating would be appreciated. After changing the engine battery the radio and backup camera will not work. The pivotal combination of large Class A amenities with more power than a typical Class B RV. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. THOR #2187. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. Do you need a one-stop shop for all things RV-related? General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. A representative has been notified and will be with you shortly. Stock Number {stockNumber} {priceLabel} {msrp}. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. Add distilled water only. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! Note that complaint text that is displayed might not represent all complaints filed with BBB. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. Brought the coach home. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. They gave **** rv support ***********. 1 of 26. As a matter of policy, BBB does not endorse any product, service or business. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. After getting back both radios not working. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. ** September 10th we took the ** out. Then click on the manual name to download. Model: Hurricane 29M. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. bunk bed. There authorized service center is telling me not to get roof patch but replaced. ("goodwill offer") from what they will charge us to do the labor at their factory. BBB is here to help. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. The issue is not closed nor has resolution been found. Want to request a quote on this unit? Not just one but every single seat in . We purchased a 2020 ************ model **** on September 4, 2019. Step inside and find a 68" jackknife sofa to the right of the entry door. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. When searching for a service center make sure to use the filter option. Solar panals not bolted properly to roof.Propane sensor faulty. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Standard and optional features listed on units may or may not reflect actual in-stock unit. I left my parking lights on overnight, and it killed the car and house batteries. Not a fuse, not a wire. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. This is Thors final offer as it has been stated multiple times. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? Login to the Owner's Resource Portal to view manuals for older model years. And one, Don't Miss Paradise Oaks RV Resort In Florida. The requested information: 2019 *********************** **** motor coach. Rates and amount financed are determined by credit history. It was a pleasure dealing with all of you. Brand: Thor Motor Coach. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. Diesel and gas-powered chassis options. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. The Border Hookups Hit The Road With A New Song. 1 swinging tv screen. This is Thors final offer as it has been stated multiple times. Surround Sound. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. It is winterized and sitting in my driveway for the winter. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . Like most: All went so smoothly from our first email to our going through the American Canadian borders. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. good-will offer. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. This shouldn't be happening. This is a MSRP $190K Class A Motorhome. Please select a year to search for available owners manuals. Thor Motor Coach's stands behind it's previous response, copied below. The pictures submitted to us show no concern of factory defect to the roof. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on.