If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. Please view our privacy policy for details about the information we share with our partners. Viking is not a good company to work with. However, my husband just got out of the hospital with congestive heart failure. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. Sure we were free but that's no excuse. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Very disappointing. Viking will not honor this request. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. The only problem was it WAS VERY NOISY, couldnt get a full night sleep due the engine and the bed shaking.We will go back to the other suites.The staff was great! 2. What? You can see why people are worried. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. Norse Atlantic Airways to Launch NY-Rome Flights. Customers should not be treated this way. We did not see ANY of Spain. Viking booked the hotels for these excursions. All I got was 'you must pay in full for your trip before booking extras'. This is insulting and is clearly bait and switch type behavior. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Just return on our river cruise . Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. was 4 units wide . I had to cancel due to ill health and provided over five months notice. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). He he tried to take the trip solo, he was charged. Before you decide to. Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. The drought category in England has reached the most severe designation of severe drought. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. Its not an American company so they feel like they can treat Americans any way they want. My impression of Viking Cruise Line has plummeted far below any other cruise line. Companies can ask for reviews via automatic invitations. Obviously, we cannot go on the trip. You dont know a week or 10 days in advance what will happen with the water levels. We were treated like animals. We booked a river cruise (Danube) for March 2022. We were told that since we used vouchers we were not eligible for a refund per policy. Viking Neptune is a new ship that will join the fleet in 2022. AMA Waterways | Travel Requirements & Safety Protocols. 2023 Trustpilot, Inc. All rights reserved. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. I told a member of staff about this and was directed to use a toilet on the top deck. My bag is still missing and I will request (!) When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. For that reason, the Rhine River is feeling greater effects of river flow and sooner than compared with the Danube. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. Jan. 17, 2022. Passengers wait to board the luxury cruise ship Viking Mississippi, berthed at Lambert's Landing in St. Paul, on Saturday, Sept. 17, 2022. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? We said yes. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. Cailey Rizzo. In order to catch the next flight from ************ to ******* to get to the cruise on time we had to pay the tickets ourselves. I encourage all Americans to do the same. I am truly an "out-of-the-box" traveler which has enriched my travel experiences. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. Because we were given a voucher, we can not get out money back. The Rhine River in general is not that deep. I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. Don't sail Viking unless you are guaranteed of going on the trip. On 12/20/20 Viking cancelled this cruise. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . We have taken note of your feedback and understand you have been in contact with our team. London was on an older plane with 3 seats on the left and right. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." We were being reimbursed for the cash amount paid but not the amount of the vouchers. We are unable to meet their requirements and therefore want our funds returned to us. The even occurred in February of 2023. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . airfare $2198 This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Our flexible deposit policy applies to new reservations only made between 17 December 2022 to 31 March 2023 and is combinable with all other Viking offers available. Thank you. The cruise was cancelled due the pandemic ($11,367.50) You will be cruising, you will be enjoying," he said. As a result, river levels are falling to critical levels. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Uber Cash and Uber VIP status is available to Basic Card Member only. Key West was on the itinerary but Viking told us 5 months before they would not be docking. We will never try Viking again! By. On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. Cruises beginning in 2009, this is not the first error and being loyal NEW! Multiple tests were run, including a Covid test, which came back positive. scott@travelcodex.com, For updates: Expires March 31, 2023. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. Guests and travel advisors with affected departures have been notified. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. This would mean that river cruise lines could face severe disruptions . Oceania officials said Russian and Ukrainian ports would be removed from 2022 itineraries, while Viking River Cruises canceled . It's a human right to have access to fresh water and clean sanitation. What? Want all money refunded. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. Our longtime Cruise Specialists Voyage Host, Tom Mullen, shares his thoughts from the last few days of the voyage, which took place January 5 to February 6, 2022. They just decided to keep our hard earning money. Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. The confirmation email said cancellation for any reason loss of deposit. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card.
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