In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Designed in Los Angeles - New Arrivals Weekly. If it was possible to give negative stars I absolutely would. I did the Level 2 Customer Service Practitioner course. They have yet to respond and emails were sent over a week ago. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Please make sure that the style is in original condition otherwise it may be sent back to you. Technical support. I ordered the Kayden Dress in black. Have something to share about Lucy In The Sky? Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? . Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. tablet. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. . We may also share information with companies assisting in fraud protection or investigation. We'll send her your regards! This is the one Sky contact number constantly referred to as being dedicated to customer service. "lucy in the sky. Im very disappointed. -Kate. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. -Kate. Hi KM, Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. - Kate. The cost of foreign products and services may fluctuate. 0818 719 819. Sky's customer service number. Her level of customer service was fabulous. Any currency conversion are for reference purposes only. Do not order from here. The dress we purchased did not fit at all like the photo depicted on the site. Hi Sonam, Thanks for your feedback. Account and billing. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. KYLA can provide quick and real-time responses to your SKY service concerns. Message KYLA via the following: Products used:We havent received the products, Hi Jessica! Moving home . The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. They have such cute styles, but the clothing quality is so bad. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. I had a few concerns about my order and my online team member Danielle M. was very helpful. -Kate. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Hi Elena, Thanks for your feedback. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Horrible return policy. Very professional. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). What is the Lucy in the Sky Return Policy? Lucy In The Sky Midi Dress - Black - Alice. For my troubles, I've been offered a $25 store credit. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! Sky Fax. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. I ordered a size larger and they still didn't fit. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. I was SHOCKED as the price of this dress after I received it. We also ensure all reviews are published without moderation. This consists of doing coursework over 15 months. , over 6 weeks. The reps copy and paste generic statements to your emails and don't actually solve any issues. I HAVE NOT RECEIVED MY ORDER. We're sorry to hear about the sequin issues on the dress. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. We're so glad that our customer service team was able to assist you. 1200 Wall Street, Floor 2 Lucy In The Sky. My learning training provider was City and Guilds. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Both dresses arrived back to back and they looked nothing like it did online. allows you to receive photos from your camera directly to your smartphone or. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Our small is generally the equivalent of a US Size 2. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. The 24/7 chat is turned off and nobody bothered to respond to my email. This site promises to ship an item by a certain date. I love Lucy in the sky ! These numbers are generally staffed between the hours of 7 am to 11 pm every day. I ordered a dress on 9/18. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. If anything else you can email us at resolution@lucyinthesky.email-Kate. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. Date of experience: 04 February 2023. Not to mention that the slip underneath hardly covers anything. We're so glad you were able to utilize our 24/7 chat! The prices they charge is not right. I use the chat feature and they told me that the dresses would arrive within the next three weeks. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. We're so glad you were able to reorder and get it in the time frame you needed. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. You may store, print and display the content supplied solely for your own personal use. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Sorry to hear that you had trouble reaching out to us. The dresses didn't look anything like the photos. Number of comments: 0 All orders are subject to availability and confirmation of the order price. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. -Kate, it was my first time ordering from Lucy in the sky. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Free Shipping Worldwide, over US$50. Yes! - Check in with your local post office, as packages are often held there for pick up. Free Returns for United States Customers. Return policy is awful and as slow. We will not be liable if for any reason this Website is unavailable at any time or for any period. This will be automatically applied to your account attached to the email address used for the order. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. I wear a size 12, and the size 12 they shipped me barely fit over one leg. We're sorry to hear that you had issues with your orders. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. This Privacy Policy Statement only covers our Website and does not cover any other website. You can activate your new camera, view your photos, manage and monitor. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. . CABLE TV. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Excellent Customer Service, Quality Name Brands. We may from time to time include third party links on our Website. This is the only time I ever have ordered something online when the seller would only give store credit. Hi Addison, Thanks for your feedback. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. Not Available. where you can enter your landline number to check the service. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. The package was never opened -- and sent back immediately. Hi Lily, Please email us at resolution@lucyinthesky.email so we can look into this for you. It makes total sense why they only give you store credit, or else they'd be out of business! Is Tata Sky service free? When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Totally disappointed! We're sorry to hear about your disappointment with our return policy. . You can choose to accept or decline cookies. You must not establish a link from any website that is not owned by you. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. This has been quite frustrating. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. We'd love to hear from you so that we can find a resolution. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Not only was she patient but she was quick and so attentive. I'm so frustrated because they don't have a phone number. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? We therefore have no responsibility or liability for the content and activities of these linked sites. If you need specific product measurements or have further questions, please email us at. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We're sorry to hear about the order being delayed. Ordered my daughter a winter formal dress. Hi Kat! Please use the following size guide to help determine your size of clothing. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Hi Mike, Thanks for your feedback. Tip for consumers:Do not buy from this company. -Kate. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. Hi there. Key Employees of Lucy In The SKY. Review. Please email us at resolution@lucyinthesky.email so we can assist you further. How often does the website restock? Facebook is showing information to help you better understand the purpose of a Page. Published by 9138-4529 Quebec Inc. on 2022-08-31. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Please contact us via Live Chat for 24 hour customer care. We're so sorry to hear that your order had quality issues. They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. All prices advertised are subject to such changes. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. Chat is only option and that takes hours to even get a chat representative. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) Pepper's Lonely Hearts Club Band. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. I was horrified. Please use the following size guide to help determine your size of clothing. See actions taken by the people who manage and post content. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY From time to time, we may restrict access to some parts or all of this Website. Please email us at resolution@lucyinthesky.email so we can look into your refund. | Read 5,961-5,980 Reviews out of 6,593 We're so sorry to hear that there was an issue with your order. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. They are constantly moving as not to get found. She was a total pleasure to work with. -Kate. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. We're so sorry to hear that you have not received your refund yet. -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! This document governs your relationship with www.lucyinthesky.com (Website). We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. It fits exactly to measurements specified in the skirt section for sure! Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. | Read 5,941-5,960 Reviews out of 6,586