You may also refer this article for more information: How to use the Microsoft . I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. This is not exactly the most elegant authentication solution I have ever seen. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. All Rights Reserved. This permission is required for sending notifications to verify your identity. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. The Authenticator app is not required for all accounts. you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. We turned off the ability to receive texts/calls and are forcing the Authenticator app. Q: What information can Authenticator autofill for me? If you register your device with your organization, your organization can change this policy on your phone. Used to optionally support Autofill on more apps and sites. Q: Is registering a device agreeing to give the company or service access to my device? It can also be used to sign in to apps and websites that support Microsoft Authenticator. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." This affects both personal and work/school accounts. What can I do? On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. I guess i've never noticed this as the notifications have just stopped working recently. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. This behavior doesn't make sense to me. Sharing best practices for building any app with .NET. @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. Select the headings below to see more information. Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. Next, you need to open the app and sign in with your Microsoft account. After I enter that information and return to the mail app, I get an error. Autofill is not currently available for work or school accounts. I'm afraid it's an Android 5.0.2 issue. If you want to be certain that your account is always secure, you should use the Authenticator app. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. This data is stored on your device and can be removed by removing your account. If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. Unfortunately, I receive the notifications to the old phone. - edited A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Get The Word Out About Your GoFundMe Campaign! For example, if we use WIFI. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. For steps to enable hardware encryption, see Encrypt your Android device. This permission is only used when you report a technical problem through the app settings. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. Q: How do I turn on password autofill in Authenticator on my phone? Tap the account you want to remove, and then tap Remove Account.. This setting can be turned on or off at any time. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. This way you can reenable push notifications. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. Therefor cannot use any of my work related phone apps which is literally essential to my job. Q: Will my users work or school account password get automatically synced? On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. If you change your mind, you will need to go to Settings and manually enable the permission. The problem persists. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. Reinstalling doesn't work either. I initially registered my MFA Account on a different device but I don't have an access to it any longer. Q: My one-time passcodes are not working. The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. Fortunately, Microsoft Authenticator provides a backup and recovery option. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. For me it was not required to remove settings or the whole app to solve it. Open the app, go toapps top-level menu, and then select Send feedback. Microsoft Account unfortunately has been removed from Google play store. Your accounts will then automatically be added to Microsoft Authenticator on your new one. Authenticator APP and re-add accounts to APP? How-To Geek is where you turn when you want experts to explain technology. First, you need to have the Authenticator app installed on your mobile device. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. Some work and school accounts require an additional PIN whenever you verify your identity. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. Q: Why when I try to use my camera to capture a Verified ID QR code it fails? A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? Follow the Android prompts to grant that permission. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. May 31, 2022 . You can use Autofill to sync and autofill your passwords on your iOS and Android devices. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. A: The Authenticator app collects three types of information: Account info you provide when you add your account. change it to mobile connection to see if it is working3. To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click Begin Recovery.. Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. If you know a SECURE download site with the old APK please tell me. Based on my knowledge, if you want to older version APP, you could download apk file and install it. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. Make surethe accountisregistered for passwordless andisjoined to you work or school. Some information from your storage is collected to diagnose the issue. You want importance sent to "URGENT: Make sound and pop on screen". Reinstalling doesn't work either. When you add a Microsoft account, the app requires network/internet connection. Thanks. You still use your password to access credentials to share with another organization. These modes can prevent apps from sending notifications. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. For more information, review the Microsoft Privacy Statement. Can you get notifications for some accounts on the app, but not others? @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. This data allows our engineers to improve the app in ways that are important to you. Q: Why is my account tile gray and inactive? If you are still not able to add your account, please reach out to your admin. On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. Q: Can I create my own Verified Identity? Then sign on with recovery account to do the restore. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. What are the steps? More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. I had to go into the advanced set up to be able to change it back. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app.